1. Service
ToneIQ™ Close Lab provides AI-assisted and human-assisted coaching reports for real estate communications. Reports may include tone scores, conversation insights, script rewrites, follow-up messages, and improvement plans. The service is for coaching and communication improvement only.
2. User responsibility
You are responsible for ensuring you have the right to submit any call, voice note, transcript, notes, or other content. You must comply with applicable call recording, privacy, brokerage, employment, and professional rules.
3. No guarantees
We do not guarantee closed deals, commissions, listings, appointments, revenue, legal compliance, or any specific business outcome. Coaching is provided for communication improvement.
4. Refund promise
For launch audits, if you do not receive at least three specific improvements you can use on your next client call, contact us within seven days of delivery for review and refund consideration.
5. Intellectual property
The platform, report format, scoring structure, prompts, templates, page copy, brand assets, and product materials are owned by Globerian Financial Group LLC or its licensors. ToneIQ™ and Alignyx™ are trademarks of Globerian Financial Group LLC.
6. Customer content
You retain ownership of content you submit. You grant us permission to process it only to provide, secure, support, and improve the service, subject to the privacy promise and any written agreement.
7. No legal or brokerage advice
Nothing in this service is legal advice or real estate brokerage advice. Consult qualified counsel and your broker or compliance lead for recording consent, privacy, brokerage, employment, and advertising compliance.